Question 1

How do I schedule an appointment?

Accepted Answer

Appointments can be scheduled online, by phone, or in person. A valid credit card or gift certificate is required to reserve your booking.

Question 2

How do I choose the right treatment or product?

Accepted Answer

We offer complimentary consultations to help you determine the best treatment or product for your needs. Whether you're looking for an at-home skincare regimen or have specific goals for your spa visit, our team is here to guide you with expert recommendations.

Question 3

What happens if I arrive late?

Accepted Answer

Late arrivals may result in reduced treatment time to avoid delays for subsequent guests. The full session fee will still apply, even if your service is shortened.

Question 4

What should I expect from my service provider during my treatment?

Accepted Answer

Your service provider will begin with a personalized consultation to understand your goals, preferences, and any specific concerns. They will explain the treatment process, set expectations, and tailor the service to meet your needs.

Question 5

Can I add services while I’m at the spa?

Accepted Answer

Yes! If you'd like to add a service during your visit, please ask. We’ll do our best to accommodate you based on provider availability and schedule flexibility.

Question 6

Can I bring my child to the spa?

Accepted Answer

Children are welcome only if they are scheduled for services. For the comfort of all our guests and to ensure you can fully relax, we kindly ask that non-participating children remain at home.

Question 7

What is proper spa etiquette?

Accepted Answer

To ensure a peaceful environment for everyone, we ask that you:
Silence your phone or any electronic devices
Speak quietly in common areas
Respect the personal space and privacy of other guests

Question 8

What is your pricing policy?

Accepted Answer

Our prices are subject to change without prior notice. We’re committed to providing high-quality treatments at fair, competitive rates.

Question 9

How does tipping work?

Accepted Answer

Gratuities are not included in service pricing. If you're satisfied with your experience, a tip of 15% to 25% of your total service is customary and appreciated by your provider.

Question 10

What is your cancellation policy?

Accepted Answer

To help us serve all guests effectively:
Please cancel or reschedule at least 24 hours in advance
Cancellations made with less than 24 hours’ notice will incur a 20% fee
No-shows are subject to a 50% charge of the scheduled service
Group bookings require 48 hours’ notice for cancellations

Question 11

Do you offer gift certificates?

Accepted Answer

Absolutely. Spa services make thoughtful, relaxing gifts. Gift certificates can be purchased online as instant e-certificates or in person at our location.

Question 12

Still have questions?

Accepted Answer

We're here to help! Feel free to contact us directly by phone, email, or through our website. Our team will gladly assist you with any additional inquiries.

FAQ

How do I schedule an appointment?

How do I choose the right treatment or product?

What happens if I arrive late?

What should I expect from my service provider during my treatment?

Can I add services while I’m at the spa?

Can I bring my child to the spa?

What is proper spa etiquette?

What is your pricing policy?

How does tipping work?

What is your cancellation policy?

Do you offer gift certificates?

Still have questions?

Location:

Upper East Side
219A East 89th Street
New York, NY 10128
+1 (212) 722-1959

Hours:

Mon-Sun, 10 am-8 pm

FAQ

How do I schedule an appointment?

How do I choose the right treatment or product?

What happens if I arrive late?

What should I expect from my service provider during my treatment?

Can I add services while I’m at the spa?

Can I bring my child to the spa?

What is proper spa etiquette?

What is your pricing policy?

How does tipping work?

What is your cancellation policy?

Do you offer gift certificates?

Still have questions?

Location:

Upper East Side 219A East 89th Street New York, NY 10128 +1 (212) 722-1959

Hours:

Mon-Sun, 10 am-8 pm

Upper East Side
219A East 89th Street
New York, NY 10128
+1 (212) 722-1959