Frequently asked questions
How do I schedule an appointment?
You can schedule your appointment by phone, in person or online. Reservations for your appointment are held with a credit card or gift certificate.
How do I choose the right treatment and products?
We offer complimentary consultations, and can make recommendations to fit your wants and needs. Whether you are looking for a skin care product line to use at home, or have specific needs for Spa treatments, we are always available to answer your questions.
What can I expect from my service provider during my Spa treatment?
Your service provider will consult with you prior to the service to find out your goals and preferences, and can make recommendations if appropriate. We will let you know what to expect, and will find out if you have any special needs or concerns.
Are reservations necessary?
We highly recommend making reservations in advance, but feel free to call on short notice, as we may have an opening or cancellation.
Can I book extra services while I am at the Spa?
Absolutely, please ask! We will always try to accommodate your wishes.
Do you offer gift certificates?
Absolutely! Salon and Spa treatments are the perfect gift. Purchase an Instant Gift Certificate Online, or feel free to stop by the salon to purchase it in person.
What is your pricing policy?
All prices are subject to change.
How does the tipping process work?
Our prices do not include gratuities for salon Spa service providers. Tipping is optional, but if the service meets or exceeds your expectations it is definitely appreciated. The standard is 15-25% of your total service fee.
What is your cancellation policy?
Providing outstanding service is the core of our business. Because spa services are reserved especially for you, we ask that you notify us 12 hours in advance to change or cancel appointments without penalty. Any cancellation with less than 12 hours of notice is subject to a cancellation fee amounting 20% of the scheduled service. We thank you in advance for your cooperation and understanding. The groups must give a minimum 24 hour cancellation notice.
Do you accommodate late arrivals?
In the event that you are running late, you will be billed for the entire session and we conduct your session within your scheduled appointment.
What is proper spa etiquette?
Our Spa is an adult environment of relaxation and tranquility. Please respect all of our guests' right to privacy and quit by turning off cellular phones.
Do you allow children in the Spa?
Children are welcome as long as they are scheduled for services. If not, we ask that you respect the other guests' peace and quit by leaving your children at home. This is also allows you time for yourself to enjoy your services.